Frequently Asked Questions

  • When I insert my card to the new machines it displays 0 TL on it. What is the reason for this?

    This is because you have linked you smartcard to your bank account using your credit card. You need to do “Hesap Eşleme” (Account Linking) procedure once more. The system will withdraw the money on your card to your bank account.

     

  • When I inserted my card to the new machines, it does not confirm my password. I receive a message like “Teknik nedenlerden ötürü şu anda hizmet veremiyoruz. Lütfen daha sonra tekrar deneyiniz.” (We cannot serve you due to technical reasons. Please try again later.). Is there a problem with my password.

    You are faced with this problem because you have your ATM card renewed. Inform us by e-mailing your new ATM card number, bank account number and your METU personnel or student ID to.

     

  • Can I transfer the virtual money left on my METU ID card back to my account?

    • Yes. You can transfer all the money on your card back to your İş Bank account by using your METU ID card on the Cüzdanmatik machines and choosing the “Sanal Para Boşaltma” (Withdrawing Virtual Money) menu option on the screen.

     

  • In case I need to change my METU ID card, will the virtual money on my card be transferred to my new ID?

    • No. You have to transfer all the money deposited on your card back to your İş Bank account before you deliver your card to the Directorate of Personnel Affairs. And you can do that by using your METU ID card on the Cüzdanmatik machines and choosing the “Sanal Para Boşaltma”(Withdrawing Virtual Money) menu option on the screen.

     

  • I have changed my METU ID card. Do I have to reactivate my new ID card to use on the Cüzdanmatik machines?

    • Yes. You will have to go through the “Hesap Eşleme” (Account Linking) steps again.

     

  • My Smart Card has been stolen / lost. What should I do?

    • You may temporarily block the usage of your card by logging in with your METU user name and password from the button at the https://smartcard.metu.edu.tr and prevent others from using your card as an e-ID or an e-wallet. To do so you need to click to “Kartınızla ilgili sorunlar için tıklayınız”link situated on the right hand side of the screen.

     

  • Virtual money was deposited on the card that was lost / stolen, can I get it back?

    • First you need to block the usage of your card by logging in with your METU user name and password from the button at the https://smartcard.metu.edu.tr and prevent others from using your card as an e-ID or an e-wallet. To do so you need to click to “Kartınızla ilgili sorunlar için tıklayınız” link situated on the right hand side of the screen. Then you need to apply to the İş Bank METU Branch with a petition explaining the situation. Do not forget to add the 10 digit card number, which you can learn from METU Smartcard Group, and your account number in your petition.

     

  • I found the card that I had reported as lost / stolen. I have had the card temporarily blocked. Can I have the card reactivated?

    • If the money deposited on your card has not been returned to your account upon your application, you may apply in person to Room B-14 at METU Computer Center with the card that you have reported as lost / stolen and have it reactivated.

     

  • Is it possible to get a refund of an expenditure I have made? How do I get the refund?

    • If you have not received the service you have paid for, it is possible to get the refund. The refund is asked for at the point of payment to the operator. The amount is deposited to your bank account linked to your card not to your card itself.

     

  • The turnstile at the cafeteria did not permit passage after reading my card, having the card read again a guest fee was charged. How do I get back the extra charge?

    • If you have your card read a second time during any meal, guest charge is deducted from your card. However, when it is impossible to pass through the turnstiles due to a mechanical or electronic problem, the system will detect the situation and the extra guest charge is returned.

     

  • I, mistakenly, had the card reader read my card twice and a guest fee was deducted. How do I get back the second payment?

    • If you have your card read a second time during any meal, guest charge is deducted from your card. However, if you have the card read a second time without passing, the system will detect the situation and the extra guest charge is returned.

     

  • The refund I have asked for has still not been deposited to my smart card. What could be wrong?

    • The refund amount is deposited to your YTL deposit account linked to your card, not to your smart card itself. The procedure is carried out in a couple of work days after the refund application has been made via the smart card system (cashiers or palm).

     

  • I can not access (in / out) the department building via the electronic door. What should I do?

    • If the card reader does not give a “beep” warning even though you have held the card a few centimeters from the reader with the METU emblem, then there is a physical problem with your card. Apply to the Directorate of Personnel Affairs, if you are METU staff, or to the Student Affairs Office, if you are a student, where you can have your card checked and apply for a new one if necessary.

    If the card reader gives a “beep” warning but the door does not open, then there may be a breach of your authorization. You can apply to the authorization officer of your department and have your access right checked.

    If you were previously able to pass and you are having a problem just this time and/or if there are others facing the same problem as you are, there may be a malfunction with the smart card system. You can inform your department’s authorization officer or Computer Center Smart Card Project Group at e-mail address about the situation.

     

  • I can not open up the barrier at the campus gates. What should I do?

    • If the card reader does not give a “beep” warning even though you have held the card a few centimeters from the reader with the METU emblem, then there is a physical problem with your card. Apply to the Directorate of Personnel Affairs, if you are a METU staff, or to the Student Affairs Office, if you are a student, or to the Office of Internal Affairs, if you are a guest, where you can have your card checked and apply for a new one if necessary.

    If the card reader gives a “beep” warning but the door does not open, then there may be a breach of your authorization. You can apply to the Office of Internal Affairs and have your access right checked.

    If you were previously able to pass and you are having a problem just this time and/or if there are others facing the same problem as you are, there may be a malfunction with the smart card system. You can inform the officer in charge at the gate, the Office of Internal Affairs, or Computer Center Smart Card Project Group at about the situation.

     

  • I am a METU staff. Can I get an ID card for my wife/husband?

    • Yes, you can get an ID card for your wife/husband as staff relative. You should apply to the Office of Internal Affairs.

     

  • Where can I forward inquiries about any suggestion, comments, malfunction, requests, and questions regarding the smart card system?

    • You may convey you suggestions and comments by logging in with your METU user name and password from the button at the https://smartcard.metu.edu.tr or by sending an e-mail to Computer Center Smart Card Project Groups at

     

  • Where can I forward inquiries about any suggestions, comments, malfunction, requests, and questions regarding the Cüzdanmatik machines?

    • You may convey you suggestions and comments by logging in with your METU user name and password from the button at the https://smartcard.metu.edu.tr or by sending an e-mail to Is Bank staff responsible from those machines